January 10, 2012 8:30 am - 12:30 pm Customer Care: Managing Transactions Dallas County, Records Building January 11, 2012 1:00 pm - 5:00 pm Diversity and Respect in the Workplace City of Plano January 24, 2012 8:30 am - 12:30 pm Customer Care: Managing Conversations Dallas County, Records Building February 15, 2012 8:30 am - 12:30 pm Customer Care: A Renewed Awareness Dallas County, Records Building February 29, 2012 8:30 am - 12:30 pm Customer Care: Managing Emotions Dallas County, Records Building March 14, 2012 8:30 am - 12:30 pm Customer Care: Managing Transactions Dallas County, Records Building March 28, 2012 8:30 am - 12:30 pm Customer Care: Managing Conversations Dallas County, Records Building April 11, 2012 8:30 am - 12:30 pm Diversity in the Workplace Dallas County, Records Building April 12, 2012 1:00 pm - 5:00 pm Diversity and Respect in the Workplace City of Plano April 25, 2012 8:30 am - 12:30 pm Preventing Sexual Harassment Dallas County, Records Building