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Add this new book by Cassandra Washington to your library!
How to Manage Unacceptable Employee Behavior By Cassandra Washington
List Price: $24.95 Our Price: $17.50 (plus S&H) Limited Time Offer (SkillPath Publications, ISBN 978-1-934589-02-1)
Problem employees really don't have to stay that way. Management consultant and trainer Cassandra Washington has created a powerful yet practical guide for anyone who has to deal with the wide variety of unacceptable employee behaviors we find in our workplaces every day.
Her clear "how-to" approach helps you get to the core reasons underlying an employee's behavior and then move through a logical progression of communication, documentation and action to get the results you need—even if that includes termination.
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How to Communicate Effectively with People By Deborah Shouse
List Price: $24.95 Our Price: $18.75 (plus S&H)
Communication is fundamental for us. Especially in our workplaces, where we encounter so many different personality types, communication styles and difficult situations, the way we communicate with each other can make the difference between personal success and failure.
Total Quality Customer Service By Jim Temme
List Price: $17.95 Our Price: $15.95 (plus S&H)
Train a quality customer service team. Get and keep customers. Handle complaints. Deal with difficult customers and communicate effectively. It's all here in an easy-to-follow format that will help you and your customer service team learn and practice new techniques.
Managing Priorities and Deadlines By Marcia Dennis
List Price: $24.95 Our Price: $18.75 (plus S&H)
Imagine the sense of freedom, fulfillment and achievement you will feel when you really can choose how you spend your time each day. This book is for time-starved professionals who are speeding through life with too much to do – too many deadlines to meet, too many people to deal with, too many places to be, and too much energy spent working on someone else’s priorities rather than their own.
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